Sunday, January 10, 2010

Windows 7’s “Intuit”ion is Broke

I recently had a client that upgraded their computer systems to Windows 7 and as I was moving over their accounting system (they use Intuit’s QuickBooks) and going through all the problems with compatibility the client and I thought we had everything ready to go for 2010. Well hold on a minute there, we attempted to test the Remote Access with WebEx and found out that there was an issue with accessing the client’s computer. Thinking that this would be a simple fix I contacted support only to find out that QuickBooks Remote Access Service does not work on the Windows 7 operating system. One would think that two mega corporations like Intuit and Microsoft would be on the same page when it comes to systems and compatibility but as with most new software/operating systems releases, one does not know what the other is doing. We were provided with a workaround, but that “solution” did not work also.

Problems like the previous make me wonder why many small business owners use boxed accounting software instead of a true technology driven accounting solution. The majority of the issues that occur can be alleviated since the data is in the clouds (similar to online banking) and updates are done behind the scenes. There are rarely problems with an online accounting solution and many small businesses may need to investigate these solutions to compete effectively in the new decade.

B. N. S.
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