Wednesday, June 16, 2010

Intuit and Sage not ready for SaaS?

I was initially going to post a video today about ways to use Sage’s Peachtree small business accounting software for your small business, but their rival Intuit and their problems will put that post to the back burner for awhile. Now back to Intuit’s problems. Today I received an e-mail from Intuit that stated the following:


“I wanted to make you aware that there is currently a large outage in the San Diego Data Center and as a result many of our sites such as Intuit.com, Quickbooks.com, Intuitwebsites.com, Payroll.com, Payments, TurboTax, etc. are down. Intuit is actively working the problem. I'll send out an update when I hear about a resolution.”

The outage is surely affecting millions of small business owners (since QB has the largest share of the small biz market) who can’t have their businesses grind to a halt. The question is when will Intuit have the problem resolved and is this something we can expect from Intuit in the future?

Earlier in the month Sage (the makers of Peachtree) also had an outage of their online systems that affected their e-mail, order entry system and customer relationship management (CRM) software. The outage lasted 22hrs and according to the e-mail that I received they isolated the issue and are working to fix the problem. You can find more information here.

With a vast majority of small business vendors taking their products/services to the clouds (online) via software as a service (SaaS) will these “outages” make small businesses push away from using cloud based solutions?

Feel free to let us know if you are losing time and money due to the Intuit's or Sage's outages.

The Tech Accountant

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