Well one of the worst weeks for Intuit the makers of QuickBooks software is behind them (not without another “outage” on Saturday)and although I did get a chance to read all the comments from various media and social media outlets I will not provide an opinion regarding what happen. I will only provide questions/comments on how Intuit can possibly use their Intuition in the future to create better transparency and show that they actually care about their customers.
According to Brad Smith, CEO of Intuit in a statement from their website:
“I want to share with you what we know at this time about what happened. The disruption occurred during a routine maintenance procedure. An accidental but severe power failure during that procedure affected our primary and backup systems, taking a number of Intuit’s websites and services offline.”
Question Mr. Smith, would your intuition tell you not to setup redundant servers in the same location as your primary server? This is still the main question that is on everyone’s mind.
Some also feel that Intuit did not handle the outage in a manner befitting a large corporation. Specifically many individuals felt that they were left to find out information on their own since calls and e-mails to Intuit only provided canned statements that they were “working on” the problem. Personally from what I saw on social media, there was more “support” there than via taking the corporate route. Again intuition would tell one to handle P/R in a more efficient manner.
Well those are some of the issues that Intuit has to deal with at the present time. All in all their products work for most small businesses owners but as for recommending their cloud based offerings at the present time would require more research. Bottom line….cloud computing is here to stay. Small business owners interested in moving to the clouds should do their due diligence before selecting a cloud vendor.
Be sure to voice your opinion or check out the comments on Intuit’s website.
The Tech Accountant