Wednesday, December 16, 2009

QuickBooks Updates and Downgrades

In a recent post, I mention the problems many QuickBooks users were having with the new R9 update for QuickBooks 2009. The problem with the update was so bad that many QuickBooks users decided to downgrade their software back to the R8 update and work from there. The problem caused a great deal of frustration for many of the accountants that use QuickBooks to service their client’s books due to many accountants upgrading their system, only to find out that they could not use the data sent from clients on their system.

QuickBooks did however, respond to the issues with the R9 update (see their response here) and made available a new update (R10) that should fix the issue. Actually the R10 update is more of an oops we screwed up and here is our solution, instead of an update. Now that the R10 update has been released, some accountants on the discussion boards seem to be having similar issues as the R9. One particular issue is the compatibility with earlier versions. We tested the R10 update in our office and noticed that it is not backwards compatible with earlier updates (i.e. R8) as we were not able to open client files from R8. Maybe the update issue is not completely over QuickBooks so there may be some late evenings for all of us trying to fix this problem.

This is just another example of why a cloud based accounting solution may be the best fit for your small business. There are no updates to be done since the software is on the internet and updates are completed at the enterprise level and do not affect your day to day operations. Let me know what you think.

B. N. S.

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